Rho Crochet (by Hamsai Soul Creations Private Limited) is committed to getting your handmade pieces delivered safely and on time. Please read the following shipping & delivery details.

Order Processing & Dispatch

We process confirmed orders typically within 1–2 business days, excluding Sundays and public holidays.

Once your order is dispatched, you will receive an email containing the tracking number and courier partner details.

Delivery Timeline (India)

Metro Cities: 2–4 business days after dispatch

Non-Metro Cities: 5–8 business days after dispatch

Remote or less-accessible areas: may require 7–10 business days, depending on courier coverage

These are estimated timelines; actual delivery depends on courier partner serviceability.

Charges & Free Shipping

Free shipping is offered for all prepaid orders above ₹998.

A nominal shipping + handling / COD fee applies for Cash-on-Delivery orders or prepaid orders below ₹999.

Important Notes / Requirements

A valid 10-digit Indian mobile number is mandatory for all deliveries via OTP-based verifications.

If the courier attempts delivery but fails due to incorrect address or OTP issues, the package may return to our warehouse; re-shipping will incur additional charges.

For any shipping delays or issues, please contact us at info@rhocrochet.com with your order number.

At Rho Crochet (Hamsai Soul Creations Private Limited), we want you to love your purchase. But if anything goes wrong, we’ve made returning or cancelling straightforward.

Cancellation Policy

Prepaid orders may be cancelled before dispatch. Once dispatched, cancellations are not accepted.

COD orders: we may call to confirm before shipment to avoid unnecessary cancellations.

Return Eligibility

Returns are accepted only for damaged or defective items.

Because our products are handmade, slight variations in color, texture, or size may occur. These are not defects but part of the product’s handmade charm and will not be considered as defective items.

You must notify us within 48 hours of delivery with clear photos or video showing the defect.

Returned product must be unused, with original packaging, tags, and condition preserved.

Return Procedure

Message us at info@rhocrochet.com to initiate a return, including order number, photos/video of the issue.

Once approved, we will arrange a pickup through our courier partner at no additional cost to you.

Please ensure that the product is unused, in original packaging, and ready for handover on the scheduled pickup day.

If the courier is unable to collect the product due to unavailability at your address on the scheduled day, you will be responsible for reshipping the item to us at your own cost.

Pickup attempts will not be rescheduled more than once without additional charges.

After we receive and inspect the returned item, we will process refund or coupon as per policy.

Refunds

Refunds for prepaid orders may be issued either as a reimbursement to the original payment method, or as coupon, based on your preference.

COD orders that are delivered and later returned may receive coupon only.

Please allow 7-10 business days after we receive the returned item for the refund/credit to reflect.

Non-returnable Conditions

Customized or special-order items.

Items used, washed, or damaged due to misuse.

Missing original packaging or tags.

Rho Crochet 

📧 Email: info@rhocrochet.com 

📞 Phone/WhatsApp: +91-6374483574

🏠 Address: FG, Jains Pace Citadel, JRP Road, GG Nagar, Chennai - 600107.

Legal & Compliance Information

Rho Crochet is a brand owned and operated by Hamsai Soul Creations Private Limited, a company incorporated under the Companies Act, 2013.

Company Name: Hamsai Soul Creations Private Limited
Email: hamsaisoulcreations@gmail.com 
Phone: +91-6374483574 or +91-9500034079
CIN: U13921TN2025PTC182209
Registered Address: 345,38 Golden George Nagar, Koyembedu, Chennai - 600107